Refund and Return Policy

Effective Date: 2 July 2026

At Fine Print Hub, every product is specially made according to your customization. Therefore, our return and refund policy is different from standard retail products.

1. Customized Products

Because every order is personalized, we generally do not accept returns, exchanges, or cancellations once production has started.

This includes:

  • Acrylic Frames
  • Canvas Frames
  • Wall Clocks
  • Photo Frames
  • DTF Stickers
  • Desk Decorative Products
  • Personalized Gifts
  • Any custom-made item

2. Eligible for Replacement or Refund

We will gladly replace or refund your order if:

  • Wrong product delivered
  • Damaged product received
  • Manufacturing defect
  • Printing error caused by Fine Print Hub
  • Missing product

3. Not Eligible

Refunds or returns will not be accepted for:

  • Customer spelling mistakes
  • Incorrect uploaded image
  • Wrong size selected
  • Change of mind
  • Slight color differences
  • Minor print variations
  • Personal preference after receiving the product

4. Damaged Products

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Share clear photos/videos of:
    • Outer packaging
    • Shipping label
    • Damaged product

Failure to report within this period may result in rejection of the claim.

5. Refund Process

Once approved:

  • Refunds are processed to the original payment method.
  • Processing time may take 5–10 business days, depending on your payment provider.

6. Replacement Policy

Where possible, we will prioritize sending a replacement rather than issuing a refund.

7. Cancellation Policy

Orders may be cancelled only before production begins.

Once customization or printing has started, cancellations are not possible.

8. Lost Shipments

If a shipment is confirmed lost by the courier partner, we will either:

  • Send a replacement, or
  • Issue a full refund

9. Contact for Support

For any issues regarding your order, please contact our customer support with:

  • Order Number
  • Photos (if applicable)
  • Description of the issue

Our team will review your request and respond as quickly as possible.

Additional recommendations for Fine Print Hub

To further protect your business and improve compliance, consider adding these pages as well:

  • Shipping Policy
  • Cancellation Policy (separate page)
  • Cookie Policy
  • Disclaimer
  • Intellectual Property Policy
  • FAQ
  • Contact & Grievance Redressal

These additional pages help create a more complete and trustworthy e-commerce experience for customers.