Refund Policy

Effective Date: 2 July 2026

At Fine Print Hub, every product is specially made according to your customization. Therefore, our refund policy is different from standard retail products.

1. Customized Products

Because every order is personalized, we generally do not offer refunds once production has started.

This includes:

- Acrylic Frames
- Canvas Frames
- Wall Clocks
- Photo Frames
- DTF Stickers
- Desk Decorative Products
- Personalized Gifts
- Any custom-made item

2. Eligible for Refund

A refund may be approved if:

- Wrong product delivered
- Damaged product received
- Manufacturing defect
- Printing error caused by Fine Print Hub
- Missing product
- Shipment confirmed lost by the courier partner

3. Not Eligible for Refund

Refunds will not be accepted for:

- Customer spelling mistakes
- Incorrect uploaded image
- Wrong size selected
- Change of mind
- Slight color differences
- Minor print variations
- Personal preference after receiving the product

4. Refund Process

Once approved:

- Refunds are processed to the original payment method.
- Processing time may take 5–10 business days, depending on your payment provider.

5. Cancellation Policy

Orders may be cancelled only before production begins.

Once customization or printing has started, cancellations are not possible.

6. Contact for Support

For any issues regarding your order, please contact our customer support with:

- Order Number
- Photos (if applicable)
- Description of the issue

Our team will review your request and respond as quickly as possible.